Refund & Return Policy
Last Updated: October 2026
At Whitmore Group Inc., we want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may request a return in accordance with the terms outlined below.
1. Return Period
Eligible products may be returned within 14 days of delivery. To qualify for a return, the item must meet the requirements outlined in this policy.
2. Return Conditions
Returned products should be:
- Unused and in their original condition
- Returned with the original packaging and accessories, where applicable
- Accompanied by valid proof of purchase or order information
- Free from damage caused by misuse, improper handling, or unauthorized modifications
Opening or inspecting a product to verify its quality or functionality does not automatically make it ineligible for return.
3. Damaged or Defective Products
If your order arrives damaged, defective, or incomplete, please contact Whitmore Group Inc. as soon as possible after delivery.
Please provide your order information and, where appropriate, photographs or other details showing the issue. We will review the matter and determine the appropriate resolution, which may include a replacement, repair, or refund.
4. Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, or applicable laws. This may include products that have been used, altered, damaged through customer misuse, or returned without essential components or accessories.
5. How to Request a Return
To request a return, please contact our customer service team with:
- Your order number
- Product name or details
- Reason for the return
- Any relevant photos or supporting information
Do not send products back without receiving return instructions from our customer service team.
6. Return Shipping
Return shipping arrangements and costs may vary depending on the reason for the return. If the product is defective, damaged upon arrival, or incorrectly supplied, Whitmore Group Inc. will review the circumstances and may cover the applicable return shipping costs.
For returns due to reasons other than a product defect or our error, the customer may be responsible for return shipping costs.
7. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
8. Missing Components
A return may be refused or the refund may be adjusted if essential components, accessories, documentation, or other items included with the original purchase are missing or if the product has been damaged beyond normal inspection.
9. Exchanges
If an eligible product needs to be replaced due to a defect, damage, or fulfillment error, we may offer an exchange where the same product is available. If a replacement is unavailable, an alternative resolution may be offered.
10. Contact Us
If you have questions about a return or refund, please contact Whitmore Group Inc. through the contact information provided on our website.
We reserve the right to review each return request individually and apply this policy consistently with applicable laws and regulations.