Delivery & Return

Enjoy reliable delivery on all eligible orders. Delivery options and estimated arrival times are clearly provided at checkout, so you can choose the option that works best for you. Additional delivery services may be available for an extra fee.

Delivery Options Overview

We offer flexible and reliable shipping options designed to meet your needs. Choose from standard delivery for cost-effective shipping or expedited options when you need your order sooner. All orders are carefully packed and shipped through trusted delivery partners to ensure your products arrive safely and securely.

Available shipping methods and estimated delivery times will be displayed at checkout based on your order and delivery location.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

Exchange or Return of Goods

We want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may request a return within 14 days of receiving your order, provided the product meets our return requirements.

To be eligible for a return, items should be unused and returned in their original condition and packaging whenever possible. Unpacking or inspecting a product to check its quality or functionality does not automatically prevent you from requesting a return.

If a product arrives damaged, defective, or is damaged during delivery through no fault of your own, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Refunds will be processed after the returned product has been received and inspected. Certain products or circumstances may be excluded from our return policy.

To ensure a smooth return process, please make sure the following items are included with your return:

    • The complete product and all original components or accessories
    • Proof of purchase or order confirmation
    • Original warranty documentation, if applicable
    • Any relevant documentation describing a defect or issue, if the return is due to a defective product

    Returns may not be accepted if essential components, accessories, or proof of purchase are missing.

    Once the returned product has been received and inspected, any approved refund will be processed within the applicable processing period.

FAQs

Are your products authentic?

Yes. We are committed to offering genuine, authentic products sourced through trusted and reliable channels.

How long does delivery take?

Delivery times vary depending on your location and the shipping method selected. Estimated delivery information is provided at checkout.

Can I return my order?

Yes. Eligible products can generally be returned within 14 days of receiving your order, subject to our return requirements.

How do I request a return or refund?

Contact our customer support team with your order details and the reason for your return. We will guide you through the return process.

What if my product arrives damaged or defective?

Please contact us as soon as possible after receiving your order. We will review the issue and work with you to provide an appropriate resolution.

Need a Help?

  • +1 202 202 6720
  • Email: sales@whitmoregroupinc.com